#2: My nephew/neighbor’s kid/brother-in-law knows this computer “stuff” and can help me solve my problems.

If only this were true. Obviously, not all technicians are created equal. Just because a person is good with computer applications (what we call a power user) does NOT mean they know how to install a critical security patch, detect and extract a deadly virus, or upgrade your machine.

Most people look for a part time “guru” to help them to save money but this often comes back to haunt them. Every day we get new customers who call needing us to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was “just trying to help”. If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won’t have the knowledge or experience to truly help you. Technology advances at lightning speed and it takes constant learning and practice to master it. If your “part-time technician” is not working on PCs and networks every day, they probably only know enough to be dangerous.

Tektility, Inc. is an eleven year old company that supplies Managed Services. Managed Services provides the user daily up to date anti-virus, spyware removal, and keeps your computer as functional as possible (computer optimization). Users’ computers are monitored around the clock for potential hardware failures and all data is backed up off site. Managed Services allows a user to plan their computer maintenance expenses through a reasonable monthly fee. Contact us.