Tektility Blog

Misconceptions 3

#3: The maintenance tools provided in the Microsoft Operating System and software are all the maintenance you need.

Again, this is a terrible misconception. Microsoft does NOT include ALL of the security features to protect your data from viruses, hackers, and data loss or to keep your PC from running sluggish.

Additionally, Microsoft (and other software vendors for that matter) is constantly providing critical patches and updates to their software to protect you from viruses and hackers. However, if you don’t know to look for them, or if you don’t know how to install them properly, you could easily end up getting burned.

Misconceptions 4

#4: You can always get a better deal on computer software, equipment, or services by shopping online.

The key word here is “deal”. Sure you can always find a cheaper price if you shop online, but you might actually end up getting the short end of the stick. As with anything in life, you get what you pay for. Companies simply cannot give you dirt cheap prices AND Champaign service.

If you are getting a cheap bargain, chances are you will get very little or NO service after the sale. If something goes wrong, or if you just have a question, you might find out that the “customer service” line only goes to a voice mail box that never gets checked, or that you have to submit questions via e-mail that takes DAYS to return.

Misconceptions 5

#5: All computer repair shops are created equal. Your best option will be the one who offers the lowest price.

You get what you pay for. A cheap price usually means a cheap job. Really good technicians do NOT work cheap because they are in high demand. The only technicians that will work cheap are those that are just starting out who are grossly inexperienced.

With your valuable data, bookkeeping, precious family photos, favorite music files, and other irreplaceable documents at stake, do you REALLY want the cheapest technician working on your machine?

We take the view that most people want value for money and simply want the job done right. You will find that we are not the cheapest and we do not apologize for that. You will also find that we are not the most expensive. We simply feel that we should offer a good service at a fair price.

Laptop Overheating

A now new customer lost her laptop today due to over heating. Here are 7 things you can do to reduce the risk of laptop over heating.

1Turn off your laptop if programs bog/freeze.

2Work on a flat surface, it was designed that way.

3Do not leave your laptop on when it is in the carrying bag.

4Unplug your charger when the battery is full.

5Do not run laptop on your lap, bed, sofa, fabric, or carpet.

6If you must on #5 use a cooling base.

7Keep out of the direct sun.

Misconceptions 2

#2: My nephew/neighbor’s kid/brother-in-law knows this computer “stuff” and can help me solve my problems.

If only this were true. Obviously, not all technicians are created equal. Just because a person is good with computer applications (what we call a power user) does NOT mean they know how to install a critical security patch, detect and extract a deadly virus, or upgrade your machine.

Most people look for a part time “guru” to help them to save money but this often comes back to haunt them. Every day we get new customers who call needing us to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was “just trying to help”. If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won’t have the knowledge or experience to truly help you. Technology advances at lightning speed and it takes constant learning and practice to master it. If your “part-time technician” is not working on PCs and networks every day, they probably only know enough to be dangerous.

Tektility, Inc. is an eleven year old company that supplies Managed Services. Managed Services provides the user daily up to date anti-virus, spyware removal, and keeps your computer as functional as possible (computer optimization). Users’ computers are monitored around the clock for potential hardware failures and all data is backed up off site. Managed Services allows a user to plan their computer maintenance expenses through a reasonable monthly fee. Contact us.